Refund policy
Return & Refund Policy – KnitKin
At KnitKin, we create premium hand-stitched winter clothing with great care and craftsmanship. Your satisfaction is important to us, and we offer a fair return and refund policy in line with UK consumer laws.
Returns Eligibility
You may request a return within 7 days of receiving your order if:
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The item is unused, unworn, and in original condition
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All original tags, labels, and packaging are intact
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The item has not been washed, altered, or damaged
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Proof of purchase (order number or receipt) is provided
Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse, wear and tear, or improper care
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Items purchased during clearance or sale (unless faulty)
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Custom-made, personalised, or altered products
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Items returned without prior approval
How to Request a Return
To start a return, please email us at contact@knitkin.store within 7 days of delivery with:
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Your order number
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Reason for return
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Clear photos (if the item is damaged or incorrect)
Once approved, return instructions will be shared with you.
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked shipping service, as we are not responsible for lost return parcels
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection
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Approved refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
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Original shipping charges are non-refundable
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund at no extra cost.
Exchanges
We do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
Contact Information
📧 Email: contact@knitkin.store
📍 Address:
12 Salehurst Close,
Harrow, HA3 0UG,
United Kingdom