Shipping policy
Shipping Policy – KnitKin
At KnitKin, we are committed to delivering your premium hand-stitched winter clothing safely and on time.
Shipping Locations
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We currently ship only within the United Kingdom.
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International shipping is not available at this time.
Order Processing Time
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Orders are processed within 1–3 business days (Monday to Friday).
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Orders placed on weekends or UK public holidays will be processed on the next business day.
Delivery Time
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Estimated delivery time within the UK is 3–7 business days after dispatch.
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Delivery times are estimates and may vary due to courier delays, weather conditions, or high order volumes.
Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Any promotional free-shipping offers will be clearly mentioned on the website.
Order Tracking
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Once your order is shipped, you will receive a confirmation email with tracking details.
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Please allow up to 24 hours for tracking information to become active.
Delays & Lost Packages
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KnitKin is not responsible for delays caused by courier services or circumstances beyond our control.
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If your order appears lost or significantly delayed, please contact us and we will assist you in resolving the issue.
Incorrect Address
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Customers are responsible for providing accurate shipping information.
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KnitKin is not liable for orders delivered to incorrect addresses provided by the customer.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contact@knitkin.store with clear photos.
We will arrange a replacement or resolution as quickly as possible.
Contact Information
For any shipping-related questions, please contact us:
📧 Email: contact@knitkin.store
📍 Address:
12 Salehurst Close,
Harrow, HA3 0UG,
United Kingdom